Shipping policy

Welcome to Prezoon Shop

At Prezoon Shop, we specialize exclusively in digital products. Because all products available on our website are delivered electronically, there is no physical shipping involved. This Shipping & Delivery Policy explains how your digital purchases are delivered and what you can expect after completing an order.

By purchasing from Prezoon Shop, you acknowledge and agree to the terms outlined in this policy.

1. Digital Delivery

All products sold through Prezoon Shop are digital products and are delivered electronically.

Once your payment has been successfully processed and verified, your purchased product will be made available through one or more of the following methods:

  • Instant download link provided after checkout

  • Delivery to your registered email address

  • Access through your customer account dashboard

  • Secure digital download page

In most cases, delivery is completed instantly. However, some orders may require additional payment verification, which can occasionally result in a short delay before access is granted.

We strive to ensure that all digital products are delivered quickly, securely, and without inconvenience to our customers.

2. No Physical Shipment

Prezoon Shop does not sell or ship physical products.

All items available on our platform, including but not limited to:

  • Digital Presets

  • Filters

  • Templates

  • Downloadable Files

  • Creative Assets

  • Digital Resources

  • Software-Related Content

are delivered electronically only.

Because no physical products are shipped:

  • No shipping charges apply.

  • No courier services are used.

  • No tracking numbers are provided.

  • No delivery address is required for product fulfillment.

Customers can access their purchases digitally from anywhere in the world with an internet connection.

3. Delivery Time

Most digital products are delivered immediately after successful payment confirmation.

However, delivery times may vary in certain circumstances, including:

  • Payment verification procedures

  • Banking or payment gateway delays

  • Technical maintenance

  • Temporary system interruptions

  • Email service provider delays

While such situations are uncommon, we appreciate your patience and understanding if a slight delay occurs.

4. Did Not Receive Your Product?

If you have completed your purchase but have not received access to your digital product, please perform the following checks before contacting support:

Check Your Email

Please review:

  • Inbox folder

  • Spam folder

  • Junk folder

  • Promotions folder (for Gmail users)

Verify Your Email Address

Ensure that the email address entered during checkout was correct and active.

Check Your Account Dashboard

If you created an account during purchase, your download may already be available within your customer dashboard.

Contact Support

If you still cannot access your purchase, please contact us within 24 hours of your order and include the following information:

  • Full Name

  • Order ID

  • Email Address Used During Purchase

  • Description of the Issue

Our support team will investigate the matter and work to resolve it as quickly as possible.

5. Customer Responsibilities

To ensure successful delivery of digital products, customers are responsible for:

  • Providing accurate payment information

  • Entering a valid email address during checkout

  • Maintaining access to their email account

  • Ensuring their device can download and access digital files

  • Keeping downloaded files secure after delivery

Prezoon Shop is not responsible for delivery issues resulting from incorrect information provided during checkout.

6. Contact Us

If you have any questions regarding this Shipping & Delivery Policy or require assistance with your order, please contact us at:

Prezoon Shop

Email: help@prezoon.shop

Support Availability: 24 Hours a Day, 7 Days a Week

We are committed to providing fast, reliable, and professional support to ensure a smooth experience for every customer.

Thank you for choosing Prezoon Shop.